Our books are custom-printed on demand for you. Each order is unique and manufactured at the time of purchase, therefore we have a specific policy regarding returns and refunds.
1. Returns and Refunds
Because our products are printed to order, we do not accept returns or offer refunds for the following reasons:
(a) Accidental orders. This includes, but is not limited to, orders entered by accident or a “change of mind” on the part of the customer.
(b) Customer errors. This includes, but is not limited to, typos in a shipping address, ordering the wrong quantity, or providing a PO Box address for expedited shipping methods (FedEx/UPS) which require a physical street address. In these cases, we are unable to offer a refund, and any additional fees for rerouting or returning the package will be the responsibility of the customer.
(c) Print Variations. Because our products are printed to order using digital print-on-demand technology, we do not accept returns or offer refunds for minor variations in printing (e.g., slight shifts in color or binding alignment), as these are inherent to the print-on-demand process. Colors may appear different from what you see on your screen due to factors like monitor calibration, RGB-to-CMYK conversion, variations in ink application, and differences between printing presses. A copy of our fulfillment partner’s current technical standards is available upon request.
(d) Shipping Fees. If you choose to upgrade to Expedited Shipping (FedEx/UPS), please note that these fees are paid directly to the carrier and are non-refundable once the item has shipped. Expedited shipping requires a physical street address; FedEx/UPS cannot deliver to PO Boxes. If an expedited order is returned or delayed due to the provision of a PO Box address, any additional shipping or return fees will be the responsibility of the customer.
2. Cancellations
Because our printing process is automated, there is a very small window for cancellations.
(a) Orders can only be canceled within 60 minutes of purchase.
(b) After one hour, the book enters the printing queue, and the order can no longer be canceled or refunded.
3. Damaged or Defective Items
If your book arrives damaged (e.g., bent covers, torn pages) or has a clear manufacturing defect (e.g., misprinted text, missing pages), we will happily provide a free replacement.
(a) How to report: Please contact us at support@littlelop.com within 7 business days (U.S.) of receiving your order; or 14 business days for international shipments.
(b) Proof required: You must include clear photos of the damage or defect and a photo of the shipping packaging if it was also damaged.
(c) Resolution: Once the damage is verified, we will submit a replacement order through our printer at no cost to you.
4. Lost Shipments
- Because our books are printed to order, please allow 7 business days for production before your order ships. If your tracking information shows no movement after the shipment date for the following periods, please contact us at support@littlelop.com:
(i) United States (Standard Shipping): 15 business days.
(ii) International (Standard Shipping): 25 business days.
(b) We will work with our printer and the shipping carrier to investigate the issue. In rare cases where a shipment cannot be reliably tracked or confirmed as delivered by the carrier (including certain economy or international services), we can offer one replacement per order if the item is deemed lost.
(c) If you choose to upgrade to Expedited Shipping (FedEx/UPS), please note that shipping fees are paid to the carrier and are non-refundable once the item has shipped. Expedited shipping requires a physical street address; FedEx/UPS cannot deliver to PO Boxes.
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